ã颿¥å¯Ÿçããã©ã³ã¹ã³ã¹ã¢ã¹ã®é¢æ¥ã®å¯Ÿçæ³ã培åºè§£èª¬
2024/7/23æŽæ°
ã¯ããã«
ãã®èšäºã§ã¯ããã©ã³ã¹ã³ã¹ã¢ã¹ãžã®å°±è·ãç®æããŠãããã®ã®ã颿¥ã«å¯ŸããŠäžå®ãæããŠããæ¹ãžåããŠããã©ã³ã¹ã³ã¹ã¢ã¹ãã©ããªäººæãæ±ããŠããã®ããã颿¥ã«èšãéã®ãã€ã³ããªã©ã«ã€ããŠè©³ãã解説ããŠããŸãã
ç¹ã«ãã©ã³ã¹ã³ã¹ã¢ã¹ãªãã§ã¯ã®é¢æ¥æ¹æ³ãã¢ããŒã«æ¹æ³ããå®éã®é¢æ¥ã§èãããå 容ãŸã§ãæç¢ºãã€åããããã玹ä»ããŠããŸãã
ãã©ã³ã¹ã³ã¹ã¢ã¹ã®å å®ãç®æã就掻çã¯ããã²æåŸãŸã§ãä»ãåããã ããã
ãèšèª/éèšèª/è±èªå®å šç¶²çŸ ãSPIåå¿è ã§ã察çã§ããè³æé åžäžïŒ
SPIãªã©ã«èªä¿¡ããªãã
SPIãåå ã§éžèã«é²ããããªãã
ãããªåŠçã®ããã«ãŸãšãããã®ãSPIé »åºåé¡éã§ãã
SPIã®åºé¡ç¯å²ã§ããèšèª/éèšèª/è±èªãšãã£ãåé¡ãå®å šç¶²çŸ ããŠããŸãã
äžå¯§ãªè§£èª¬ä»ããªã®ã§ãä»ããå匷ãã人ã§ãå®å¿ããŠåãçµããŸãïŒ
- ã¯ããã«
- ãã©ã³ã¹ã³ã¹ã¢ã¹ã®æŠèŠ
- ãã©ã³ã¹ã³ã¹ã¢ã¹ãæ±ãã人æãšã¯ïŒ
- ãã©ã³ã¹ã³ã¹ã¢ã¹åç€Ÿã®æ¡çšæ¹åæ§ã®éãã¯ïŒ
- ãã©ã³ã¹ã³ã¹ã¢ã¹ã®æ¡çšãããŒ
- ãã©ã³ã¹ã³ã¹ã¢ã¹ã®é¢æ¥ã®ãã€ã³ã
- 颿¥ã§èããããããã質å
- éå»ã®ãšã³ããªãŒã·ãŒãã®è³ªåå 容ãšèšèŒäŸ
- ãã©ã³ã¹ã³ã¹ã¢ã¹ã®æ°åæ¡çšãéžèã«é¢ããQïŒA
- ãŸãšã
ãã©ã³ã¹ã³ã¹ã¢ã¹ã®æŠèŠ
åºå žå ïŒäººãšæè¡ããä»çµã¿ãã§èåãã䟡å€ã®é«ããµãŒãã¹ã®æäŸãå®è·µïœä»å°åž
åãã«ãã©ã³ã¹ã³ã¹ã¢ã¹ãšã¯ã©ããªäŒæ¥ãªã®ããç°¡åã«ç޹ä»ããŸãã
ãã©ã³ã¹ã³ã¹ã¢ã¹ãšã¯
ãã©ã³ã¹ã³ã¹ã¢ã¹æ ªåŒäŒç€Ÿã¯ãé¡§å®¢äŒæ¥ã®ããžãã¹ããŒãããŒãšããŠãã³ã¹ãæé©åãšå£²äžã®æ¡å€§ãç·åçããããŠã°ããŒãã«ã«æ¯æŽããã¢ãŠããœãŒã·ã³ã°ãµãŒãã¹ãæäŸããŠããŸãã
çµå¶ã®åºæ¬ç念ãšããŠããã客æ§ã®æºè¶³ã®å€§ãããæã ã®ååšäŸ¡å€ã®å€§ããã§ãããäžäººã²ãšãã®æé·ããã®å€§ãããšæªæ¥ãåµããããæ²ããŠããã顧客ãšç€Ÿå¡ã®æé·ã倧äºã«ãã瀟颚ã§ãã
ãã©ã³ã¹ã³ã¹ã¢ã¹ã¯ãåœå ã«71æ ç¹ãæµ·å€34ãåœã«109æ ç¹ã®äºæ¥å±éãè¡ã£ãŠããŸãã
ãŸããã°ããŒãã«åžå Žã倿§åããŠããããšã«å¯Ÿå¿ããããã«ãåã ã®åžå Žã«ãã£ãŠé©ãããäººãšæè¡ããéžå®ããŠããããšãç¹åŸŽã§ãã
ããžã¿ã«æè¡ã«ã泚åããããšã§æå 端æè¡ã«å¯Ÿå¿ããäŒæ¥ãšæ¶è²»è ã®æ¥ç¹ã§ããã»ãŒã«ã¹ã»ããŒã±ãã£ã³ã°ã»ãµããŒãã®å¢ç®ãç¡ãããŠé¡§å®¢äœéšãåäžããããµãŒãã¹ãšãé¡§å®¢äŒæ¥ã®æ¥åããã»ã¹ã®ããžã¿ã«åãä¿é²ããŠæ¯æŽãã2ã€ã®ãµãŒãã¹ãæäŸããŠããŸãã
ããã«ãããã®ãµãŒãã¹ãã·ãŒã ã¬ã¹ã«ã€ãªãã§ãé¡§å®¢äŒæ¥ã®å€é©ãæ¯ããŠããã®ã§ãã
ãã©ã³ã¹ã³ã¹ã¢ã¹ãæ±ãã人æãšã¯ïŒ
ãã©ã³ã¹ã³ã¹ã¢ã¹æ ªåŒäŒç€Ÿã§ã¯ãæ±ãã人æãšããŠããšãã«é²åããã人éåãããã£ã人ããå ¬è¡šããŠããŸãã
ãã©ã³ã¹ã³ã¹ã¢ã¹ã¯ãã客æ§äŒæ¥ã®ããžãã¹ãæå ç«¯ã®æè¡ã§æ¯ããäŒç€Ÿã§ã¯ãããŸããããã¯ãããžãŒä»¥å€ã«ã倧åã«ããŠããããšããããŸãã
人éãšããŠåã³ãæ²ãã¿ãæ©ã¿ãå ±æããåããããããšã§ãã
ãäººã®æ°æã¡ãã倧åã«ããããšã§ãã客æ§ãšãšãã«åé¡ãäžç·ã«è§£æ±ºããŠããæé«ã®ã¹ã¿ããã«ãªããã客æ§ã«æåã®ãµãŒãã¹ãæäŸããŠããããšèããŠããŸãã
ãã®ãããå¹ åºãã人éåããæã€äººæãæ±ããŠããã®ã§ãã
æ±ããããè¡åèŠç¯ãšããŠã¯äžèšã®ãã®ãæããããŸãã
- 驿°ãæ³åã«å¯ŸããŠãå€åãæããã«ææŠãã
- ç°å¢ã®å€åã«å¯ŸããŠãéæãã€ä¿è¶³ã«è¡åããã
- çžæã®ç«å Žã§åžžã«èããŠãæããããšé£åž¯æãè¬èãªå¿ãå¿ããªã
- èªåã®ä»äºã«èªããèªä¿¡ãæ ç±ãæã¡ããããã§ãã·ã§ãã«ãšããŠèª å®ã«åãçµã
- ãªãŒãã³ãªã³ãã¥ãã±ãŒã·ã§ã³ãšå人ã®èªç±ãªçºæ³ãå°éãã
- ã客æ§ã®é©æ£ãªã³ã¹ãæèãæã¡ãæ©å¯ãå®ã£ãŠã客æ§ã®äŒç€Ÿã®å©çã«è²¢ç®ããã
颿¥ããšã³ããªãŒã·ãŒãã§ã¯ã人éåãè¡åèŠç¯ã«ã€ããŠã®çè§£ãæã£ãŠãã人æãã©ãããèŠãããã®ã§ãæèãããŠéžèã«èšã¿ãŸãããã
ãã©ã³ã¹ã³ã¹ã¢ã¹åç€Ÿã®æ¡çšæ¹åæ§ã®éãã¯ïŒ
ãã©ã³ã¹ã³ã¹ã¢ã¹ã¯ã°ã«ãŒãã«æå±ããŠããããã©ã³ã¹ã³ã¹ã¢ã¹ã»ã¢ããªãã£ã¯ã¹æ ªåŒäŒç€Ÿãæ ªåŒäŒç€Ÿãã©ã³ã¹ã³ã¹ã¢ã¹ã»ããžã¿ã«ã»ãã¯ãããžãŒãå¿çšæè¡æ ªåŒäŒç€Ÿãã°ã©ã³ããã¶ã€ã³æ ªåŒäŒç€Ÿãæ ªåŒäŒç€ŸGVãå«ã倿§ãªäŒæ¥ããæãã°ã«ãŒãã§ãã
å瀟ã§ç°ãªãæ¡çšã®æ¹åæ§ãæã£ãŠããŸãã
å¿çšæè¡æ ªåŒäŒç€Ÿ
å¿çšæè¡ã¯äŒæ¥ç念ãšããŠã課é¡ã䟡å€ã«å€ããã€ãããŒã·ã§ã³ã«ã³ãããŒ ïœæªæ¥æè¡ã§ãã¹ãŠã®äººã幞ãã«ããããæ²ããæ°å€ã·ãã¥ã¬ãŒã·ã§ã³ïŒã³ã³ãµã«ãã£ã³ã°ãäžå¿ãšããããšã³ãžãã¢ãªã³ã°ãµãŒãã¹ããšãITãšã³ãžãã¢ãªã³ã°ïŒã³ã³ãµã«ãã£ã³ã°ãäžå¿ãšããããœãªã¥ãŒã·ã§ã³ãµãŒãã¹ãã®2ã€ã®ãµãŒãã¹ãã¡ã€ã³ã«ããäºæ¥å±éãè¡ã£ãŠããŸãã
顧客ãžã®æé©ãªãœãªã¥ãŒã·ã§ã³ã®æäŸããè¯è³ªãªãµãŒãã¹ã®æäŸãç®æããŠããã®ã§ãã
颚éããããããã©ã³ã¯ãªã³ãã¥ãã±ãŒã·ã§ã³ãåãããšãã§ããäŒæ¥æåããããŸãã
æ ªåŒäŒç€ŸJã¹ããªãŒã
Jã¹ããªãŒã ã¯ãæ¥æ¬åã®ã¹ããªãŒãã³ã°é ä¿¡äŒç€ŸãšããŠã¹ã¿ãŒãã
åç»é ä¿¡ã®ã¹ãã·ã£ãªã¹ããšããŠãèªããé²åãããŠããæ¥çã®ãªãŒãã£ã³ã°ã«ã³ãããŒã§ãã
åç»ãéããŠäººã ã«åã³ãæåãäžããããšãç®æããŠãèŠèŽè ã«å¯ŸããŠçŽ æµãªäŒãæ¹ãšã¯äœããèããåµé ããŠããŸãã
å°ãã§ãããè¯ãäŒãæ¹ãã§ãããªãããã®ããã®åªåãæããŸããå ±ã«çŽ æµãªäŒãæ¹ãåµé ããããšãæåŸ ãããŠããŸãã
ãã©ã³ã¹ã³ã¹ã¢ã¹ã®æ¡çšãããŒ
ãã©ã³ã¹ã³ã¹ã¢ã¹ã®æ¡çšãããŒã¯ãäžèšã®éãã®æµãã§ãã
- æ°åãšã³ããªãŒ
å ¬åŒãµã€ãã®æ°åãšã³ããªãŒãã¿ã³ãããšã³ããªãŒ - 颿¥ïŒè€æ°åïŒ
éåžžã®é¢æ¥åæ°ã¯2åãå€ããé¢è«ã®æèŠæéã¯1æéçšåºŠã§ããªã³ã©ã€ã³åœ¢åŒãšãªããŸãã - WEBãã¹ã
WEBãã¹ãã¯äžè¬çãªSPIããåºé¡ãããŸã - æçµé¢æ¥
æçµé¢æ¥ããªã³ã©ã€ã³åœ¢åŒã§ãåŠç1人ã«å¯ŸããŠé¢æ¥å®ã¯äººäºéšé·ã®1人ãšãªãã30åã1æéçšåºŠè¡ãããŸãã - å å®
ãã©ã³ã¹ã³ã¹ã¢ã¹ã®é¢æ¥ã®ãã€ã³ã
ãã©ã³ã¹ã³ã¹ã¢ã¹ã®é¢æ¥ã¯éåžžãäžæ¬¡é¢æ¥ã»äºæ¬¡é¢æ¥ãæçµé¢æ¥ã®åèš3åãå€ãã§ãã
以äžã§ãããããã®é¢æ¥ã®ãã€ã³ãã解説ããŠãããŸãã®ã§ããã²ç¢ºèªããŠãã ããã
äžæ¬¡é¢æ¥ã»äºæ¬¡é¢æ¥
äžæ¬¡é¢æ¥ãäºæ¬¡é¢æ¥ãWEB圢åŒã§ãé¢è«ã®æèŠæéã¯1æéçšåºŠãšãªããŸãã
1察1ãå€ãããã§ãã
æåºãããšã³ããªãŒã·ãŒããããšã«ãå¿æçç±ãã¬ã¯ãã«ã掻ããã匷ã¿ãããžã¿ã«ããŒã±ãã£ã³ã°æ¥çãéžãã çç±ããã£ãªã¢ãã©ã³ãªã©ãèãããããšãæ³å®ãããŸãã®ã§ãèªåã®çããèŠã€ããŠãããŸãããã
ãŸãããããŸã§ã©ããªããšã«åãçµãã§ããããåæ§ãå«ããŠã¢ããŒã«ããŸãããã
æçµé¢æ¥
æçµé¢æ¥ãWEB圢åŒã§ã颿¥å®ã¯äººäºéšé·1人ãšåå¥é¢æ¥ãšãªããŸãã
颿¥ã®æèŠæéã¯30åã1æéçšåºŠã§ãã
èªå·±PRãªã©ã®äžè¬çãªè³ªåã®ä»ã«ãå ¥ç€Ÿã«å¯Ÿããçç±ãç±æã«ã€ããŠæ·±ã確èªããããŸãã
ãã®ãããèªåã®ãæ³ãããäŒãããã©ã³ã¹ã³ã¹ã¢ã¹ãšäžç·ã«æªæ¥ãæ©ãã§ããããããã£ãããšã¢ããŒã«ããå¿ èŠããããŸãã
äžæ¬¡é¢æ¥ãäºæ¬¡é¢æ¥ã§åŸãããåŸåãªã©ãå ã«ãæºåãããŠèšã¿ãŸãããã
颿¥ã§èããããããã質å
颿¥ã§è¯ãèããã質åã«ã€ããŠãã·ãŒã³å¥ã«ç޹ä»ããŠãããŸãã
ãšã³ããªãŒã·ãŒããå ã«èããã質å
ããã§ã¯ããšã³ããªãŒã·ãŒããå ã«ããŠèããããããªè³ªåãšãã®åçäŸã«ã€ããŠè§£èª¬ããŠãããŸãã
å¿æåæ©ã«ã€ããŠ
åŠçæä»£ã«é 匵ã£ãããšãèãæå³ãšããŠãèå³é¢å¿ã課é¡ã®ä¹ãè¶ãæ¹ããã®çµéšããåŸãåãªã©ããŸããŸãªããšãææ¡ãããããšèããããŸãã
ãã®äžã§ããã¬ã¯ãã«ãã¢ã«ãã€ããéšæŽ»çµéšã¯ããèãããå 容ã§ãã
çãããšãã¯é 匵ã£ãçµæã ããäŒããã®ã§ã¯ãªãããåãçµãã çç±ãç®æšããå ·äœçãªè¡åããçµæããåŠãã ããšãã䜵ããŠèããŠã¿ãŸãããã
ã»åœç€Ÿãå¿æããçç±ã¯äœã§ããïŒ
ãåçäŸã
ç§ã¯ããžã¿ã«ããŒã±ãã£ã³ã°æ¥çãå¿æããŸãã
ç§ãããžã¿ã«ããŒã±ãã£ã³ã°è·ãåžæããã®ã¯ãæ¶è²»è ã®ããŒãºããã¬ã³ãã®åæãå ã«ãæŠç¥çå®ã»å®è¡ãã§ããç¹ãé åã«æããããã§ãã
ç§ã¯å奿å°å¡Ÿã®ã¢ã«ãã€ãã§ãåçåŸã®æ§æ Œãåæããããã«å¿ããæå°æ¹æ³ã確ç«ããããšã§ãå¿ææ ¡åæ Œçã®åäžã«è²¢ç®ããçµéšããããŸãã
ãã®çµéšãããç§ãäººã®æèãæ§æ Œã®åæãå¥œãæ§æ Œã§ãããã«å¿ããè¡åãåãããšãåŸæãªããšã«æ°ä»ããŸããã
ãããŠçåŸã®åã¶å§¿ãèŠãŠãä»äºã®ãããããæããŸããã
ãŸããç§ã貎瀟ãå¿æããçç±ã¯ãç°å¢ä¿è·æŽ»åãçŠç¥ã®åãçµã¿ãå å®ããŠããã瀟äŒã«åœ¹ç«ã€å§¿å¢ãçŽ æŽããããšæããããã§ãã
ãã®ç°å¢ã§ãããžã¿ã«ããŒã±ãã£ã³ã°è·ãšããŠæ¶è²»è ã«å¯ãæ·»ã£ãåæãè¡ãããã©ã³ãæŠç¥ã®çå®ã補åéçºãããã¢ãŒã·ã§ã³çã®å€å²ã«ãããããã»ã¹ã«æºããããšã§ãã客æ§ã®åã³ã«è²¢ç®ã§ããŠããããšã宿ããªããä»äºãããããšèããŠããŸãã
5幎åŸã«ã¯å€ãã®æµ·å€ãããžã§ã¯ãã«æºãããäžçã§ãéçšããããŒã±ãã£ã³ã°ã¹ãã«ã身ã«ã€ããããšã§ã瀟äŒãçœåŒããã°ããŒãã«ãªãŒããŒã«æé·ãããã§ãã
ãã€ã³ã:æåã«ãã©ã°ã©ããè¿°ã¹ãŠçµè«ãã¡ãŒã¹ãã§å±éããŠããç¹ã¯è©äŸ¡ã§ããã§ãããã
å ¥ç€ŸåŸã«å®çŸãããããšãèšèŒããããšã§ãå ¥ç€Ÿã®ææ¬²ãæããããå¿æåæ©ã«ãªã£ãŠããŸãã
ãã®ããå¿æåæ©ãšããŠèª¬åŸåãããããã奜å°è±¡ãç²åŸã§ããã§ãããã
åŠçæä»£ã«ã€ããŠ
ã»åŠçæä»£ã«åãå ¥ããããšïŒã¬ã¯ãã«ïŒãæããŠãã ãã
ãåçäŸã
ç§ãåŠçæä»£ã«åãå
¥ããŠããããšã¯ããŒã掻åã§ãã
ãŒãã«ã¯å€§åŠ1幎çããæå±ãã4幎éç¶ããŸããã
ã°ã«ãŒã掻åãšããŠãç ç©¶ããŒãã«åºã¥ããåŠäŒçºè¡šãè«æå·çãäž»ã«è¡ããŸããã
ç§ã¯ãªãŒããŒãšããŠã¡ã³ããŒã®æèŠããŸãšããåæ»ãªé²è¡ã«åªããŸããã
ãŸããèªåããç©æ¥µçã«çºèšããã£ã¹ã«ãã·ã§ã³ã«åå ããçµæãç§ãã¡ã®ç ç©¶ææã¯åŠå
ã§è©äŸ¡ãããä»å€§åŠãããæ³šç®ã济ã³ãŸããã
ãã®ãŒã掻åãéããŠãå調æ§ã責任æãé€ããèªãã®èããæ·±ããæ©äŒãšãªããŸããã
å°æ¥ãããŒã ã§ã®ä»äºã«æºãããããšèããŠããããŒã掻åãéããŠå¹ã£ãçµéšãšã¹ãã«ã掻ãããŠè²¢ç®ããããšæã£ãŠããŸãã
ãã€ã³ãïŒæåã«ãã©ã°ã©ããè¿°ã¹ãŠçµè«ãã¡ãŒã¹ãã§å±éããŠããç¹ã¯è©äŸ¡ã§ããã§ãããã
ã©ã®ããã«ææãæããã©ã®ãããªè©äŸ¡ãåŸãããã®ããå ·äœçã«èšèŒã§ãããšæŽã«èª¬åŸåãå¢ããŸãã
颿¥ã®çµç€ã§èããã質å
ããã§ã¯ã颿¥ã®çµç€ã«èããããããªè³ªåãšãã®åçäŸã«ã€ããŠè§£èª¬ããŠãããŸãã
é質å
äžè¬çã«é¢æ¥ã®æåŸã«ã¯ãåŠçåŽããã®è³ªåã®æéãèšããããŸãã
é質åãèãããã€ã³ãã¯ãããããªã©ã§äºåã«èª¿ã¹ãŠèª°ã§ãåãããããªããšãèããªãããšãšã絊äžãçŠå©åçãªã©ã®æ¡ä»¶é¢ã°ãã確èªããªãããšã§ãã
ãã®é¢æ¥å®ããããèããªããããªããšããä»äºå 容ã«é¢ãã詳ãã質åããããšå ¥ç€Ÿãžã®ææ¬²çãªå§¿å¢ãã¢ããŒã«ã§ãã奜å°è±¡ã«ãªãã§ãããã
- å ¥ç€ŸåŸã«æ©ãããæŽ»èºããŠãã人ã®ç¹åŸŽã¯ãããŸãã
- äžçªãããããæããããšãšäžçªå€§å€ãªããšãæããŠããã ãããã§ã
- ããã®æ¥åã«èå³ããããŸãããå ¥ç€Ÿåã«å¿ ãå匷ããŠããã¹ãããšã¯äœããããŸãã
ã»æåŸã«èšã£ãŠããããããšã¯ãããŸãã
ãåçäŸã
æ¬æ¥ã¯é¢æ¥ã®æ©äŒãé ããå¿ããæè¬ç³ãäžããŸãã
颿¥ã§ã¯ãããããããšãã埡瀟ç¬èªã®ãµãŒãã¹ã«ã€ããŠã®çè§£ãæ·±ããããšãã§ããŸããã
åæã«ãµãŒãã¹æ®åã«é¢ããç±ãæããæ·±ãç¥ãããšãã§ããããäžå±€åŸ¡ç€Ÿã§åããããšããæ°æã¡ãé«ãŸããŸããã
ãå¿ããäžäžå¯§ã«ã察å¿é ããèª ã«æé£ãããããŸããã
éå»ã®ãšã³ããªãŒã·ãŒãã®è³ªåå 容ãšèšèŒäŸ
ãã©ã³ã¹ã³ã¹ã¢ã¹ã®éžèã«ãããŠããšã³ããªãŒã·ãŒãã§åãããããšããã質åãšèšèŒäŸã玹ä»ããŸãã
颿¥ã§ããšã³ããªãŒã·ãŒããããŒã¹ã«ããŠè³ªåãããããšãå€ãã®ã§ãææ¡ããŠãããŸãããã
å¿æåæ©
ã»å¶æ¥è·ãå¿æããçç±ããèšå ¥ãã ããã
ãèšèŒäŸã
ç§ã¯è²Žç€Ÿãæ²ããé¡§å®¢ç¶æçåäžã«è²¢ç®ããæ¥æ¬äŒæ¥ã®ITåã®è£å©ãããããšèããŠããŸãã
ç§ã¯é£²é£åºã§ã¢ã«ãã€ããããŠããã®ã§ãããææçå¢å ã®åœ±é¿ã§æ°ããæœçã«åãçµãŸãããåŸãªããªããŸããã
ãããŠãæ°ããã·ã¹ãã ãå°å
¥ããŠãªã³ã©ã€ã³è²©å£²ãéå§ãããšãããåžžé£å®¢ã®æ³šæçã60%以äžã«å¢ããããšãã§ããŸããã
ãã®çµéšããããªããŒã¿ãŒãç²åŸããããšãã·ã¹ãã å°å
¥ã®å€§åãã宿ããŠããŸãã
貎瀟ã¯ãå
端æè¡ã掻çšãããããæäŸããŠããã ãã§ã¯ãªããé¡§å®¢ç¶æçã®åäžãäºæ¥æŠç¥ã«æ²ããŠããé
åã«æããŠãããŸãã
å
¥ç€Ÿããéã«ã¯ãå¶æ¥è·ãšããŠäŒæ¥ãžã®ããã®ææ¡ã»ãªããŒã顧客ãç²åŸããããšã§è²¢ç®ããããšæã£ãŠããŸãã
ãã€ã³ã:æåã«ãã©ã°ã©ããè¿°ã¹ãŠçµè«ãã¡ãŒã¹ãã§å±éããŠããç¹ã¯è©äŸ¡ã§ããã§ãããã
ãŸããå ¥ç€ŸåŸã«å®çŸãããããšãèšèŒããããšã§ãå ¥ç€Ÿã®ææ¬²ãæããããå¿æåæ©ã«ãªã£ãŠããŸãã
å¿æåæ©ãèšèŒããéã«ããªãããžã¿ã«ããŒã±ãã£ã³ã°æ¥çãªã®ãã»ãªããã®äŒç€Ÿãªã®ããã¢ããŒã«ããã®ããã€ã³ãã§ãã
ããžã¿ã«ããŒã±ãã£ã³ã°æ¥çã«ãããŸããŸãªåéãäŒæ¥ããããŸãã
ãã®ãããæ¥åå å®¹ãæºããåéã«ãã£ãŠããŸããŸãããŸãããåãããžã¿ã«ããŒã±ãã£ã³ã°æ¥çã§ãäŒæ¥ã«ãã£ãŠæã£ãŠãã匷ã¿ãç¹åŸŽã¯ç°ãªãããã§ãã
ãããžã¿ã«ããŒã±ãã£ã³ã°æ¥çã ã£ããã©ã®äŒæ¥ã§ãããããšæãããŠããŸãã°ãå¿æåæ©ãšããŠã¢ããŒã«åã匱ããªã£ãŠããŸããŸãã
ãã®äŒæ¥ã®æã€åŒ·ã¿ãç¹åŸŽã亀ããŠãå¿æåæ©ãèšèŒããããšã§ããã®äŒæ¥ã ããããå¿æããããšãã¢ããŒã«ããã®ã倧åã§ãã
ã¬ã¯ãã«
ã»ã¬ã¯ãã«ããèšå ¥ãã ãã
ãèšèŒäŸã
ç§ã¯å€§åŠæä»£ã«æ
è¡ãµãŒã¯ã«ã«æå±ããŠãããæŽ»åã«åãå
¥ããŠããŸããã
å
¥åŠåŸã«ã©ã®ãµãŒã¯ã«ã«å
¥ããè¿·ããŸãããããã³ããªã©ã䜿çšããŠãéããããã«æ
è¡ã楜ãããšããæŽ»åå
容ã«èå³ãæã¡ãæ
è¡ãµãŒã¯ã«ã«æ±ºããŸããã
ãµãŒã¯ã«ã§ã¯äŒæ¥ãé·æäŒã¿ãå©çšããŠãæ1åã®åœå
æ
è¡ã宿œããŠããŸããããç§ã¯æ°å
¥ç代衚ãšããŠåºãç©ãèããããæ
è¡å
ã®äŒç»ãèããããååŠå¹Žã ãã®äº€æµäŒãéãããããŠããŸããã
ãã®äžã§ãèªåã ãã§ãªããã©ãããã°ã¡ã³ããŒå
šå¡ã楜ãããæ
è¡ã«ãªããããšããããšãéèŠããŠããŸããã
å¯å¹¹äºé·ãæ
åœããããšã«ãªã£ã3幎次ã«ã¯ãå€äŒã¿ã«äºå®ããŠããæ²çžã®é¢å³¶ãžã®æ
è¡å
容ãããã£ãŠãµãŒã¯ã«å
ã§æèŠã察ç«ããŠããŸããéºæªãªé°å²æ°ã«ãªã£ãããšããããŸããã
1幎çã®é ããå
±ã«æŽ»åããŠãã2人ã®ã¡ã³ããŒãããµãŒã¯ã«ãèŸãããããšèšãåºããéãŸãã«æ¥ãªããªã£ãŠããŸããŸããã
ç§ã¯2人ãããããšè©±ãããŠãèŸããããšæããŠããçç±ãåŒã£ããã£ãŠããéšåãªã©ãèŽãåºããŸããã
2äººã®æèŠãå°éããé¢å³¶ã§ã®ã¢ã¯ãã£ããã£ãäžã€ã«çµãã®ã§ã¯ãªããéžæå¶ã«ã§ãããããä»ã®ã¡ã³ããŒã説åŸããŸããã
ãã®çµæã2人ãšããµãŒã¯ã«ã«åŸ©åž°ããŠãããããšã«ãªããæãåºã«æ®ãæ²çžæ
è¡ãéããããšãã§ããŸããã
ç§ã¯ãã®çµéšãããçžæã®ç«å Žã«ç«ã£ãŠç©äºãèããããšã®å€§åããããã©ãã«ãèµ·ãããšããææ
çã«ãªãããèªåã®ç«å Žã§ã§ããããšã«åãçµãå¿
èŠæ§ãåŠã³ãŸããã
貎瀟ã§ããã®ã人éåããæŽ»ãããè²¢ç®ããŠãããããšèããŸãã
ãã€ã³ã:æåã«ãã©ã°ã©ããè¿°ã¹ãŠçµè«ãã¡ãŒã¹ãã§å±éããŠããç¹ã¯è©äŸ¡ã§ããã§ãããã
ãšã³ããªãŒã·ãŒããééãããšããŠã颿¥æã«æ·±å ããããå¯èœæ§ãããããšã念é ã«çœ®ããŠãã ããã
ãã®ã¬ã¯ãã«ã§ã¯ãã©ã³ã¹ã³ã¹ã¢ã¹ã®æ±ãã人ç©åã§ãããçžæã®ç«å Žã«ç«ã£ãŠç©äºãèããããã人éåããæã€äººã§ããããšãã¢ããŒã«ã§ããŠããŸãã
ãŸããã¬ã¯ãã«ãäœæããéã«ã¯ã以äžã®ãã€ã³ãã«æ²¿ã£ãŠèšèŒãããšããè¯ãã§ãã
- 瀟颚ã«åã£ãŠãã
- ä»äºå 容ã«åã£ãŠãã
- äŒæ¥ç念ãçµå¶ç念ã«åã£ãŠãã
ãã©ã³ã¹ã³ã¹ã¢ã¹ã®æ°åæ¡çšãéžèã«é¢ããQïŒA
ããã§ã¯ããã©ã³ã¹ã³ã¹ã¢ã¹ã®æ¡çšã«é¢ããQïŒAã«ã€ããŠç޹ä»ããŠãããŸãã
颿¥ãªã©ã«ã圹ç«ã€æ å ±ããããŸãã®ã§ããã²åèã«ããŠãã ããã
éžèã»é å±
ã»å 茩瀟å¡ïŒOBã»OGïŒã玹ä»ããŠãããããšã¯å¯èœã§ããïŒ
ååãšããŠãåŠæ ¡ã®å
茩ãäŒç€ŸåŽã§ç޹ä»ããããšã¯è¡ã£ãŠããŸããã
ãã ããåå¥ã«åŠæ ¡ã®å°±è·èª²ã§èª¿ã¹ãŠå人çã«åã£ãŠãããããšã¯ã§ããŸãã
ã»æç³»åŠéšã§ãã·ã¹ãã ãšã³ãžãã¢ãªã©ã«å¿åã¯å¯èœã§ããïŒ
å¿åãå¯èœã§ãã
ãã©ã³ã¹ã³ã¹ã¢ã¹ã¯å
šåŠéšå
šåŠç§ãåé察象ãšããŠããŸãã
ãITïŒçç³»ããšããã€ã¡ãŒãžããã€æ¹ãå€ããšæããŸãããæç³»åŠéšåºèº«è
ãå€ã掻èºããŠãããçŽè¿3幎éã®å
¥ç€Ÿè
ã®ITè·çš®ã®æ¯çã¯ããããæç³»7ïŒçç³»3ã§ãã
ç ä¿®ã»æè²
ã»å ¥ç€ŸåŸã®ç ä¿®ã«ã€ããŠæããŠãã ããã
è·çš®ã«ããç°ãªããŸãããå
¥ç€ŸåŸã¯1ã«æçšåºŠãã¥ãŒãã³ã¹ãã«ãšITã¹ãã«ãåŠã³ãŸãã
ãã®åŸãé
å±éšçœ²ããšã§æ¥åã«å¿
èŠãªå°éç¥èããæè¡ãªã©ã®ITã¹ãã«ãç¿åŸããæ°å
¥ç€Ÿå¡ç ä¿®ãè¡ããŸãã
ãã®åŸãéæãæå±éšçœ²ããšã«åºç€æè¡ç ä¿®ãå°éæè¡ç ä¿®ããããžã¡ã³ãç ä¿®ãªã©ãã¹ãã«ã¢ãã&ãã£ãªã¢ã¢ããç ä¿®ã宿œããŠããŸãã
ãã®ä»
ã»è»¢å€ã¯ãããŸããïŒ
å€å圢æ
ã«ãã£ãŠè»¢å€ã®æç¡ã¯ç°ãªããŸãã
æ£ç€Ÿå¡ïŒå
šåœåïŒã®å Žåã¯ã転å€ãç°åã®å¯èœæ§ããããŸãããæ£ç€Ÿå¡ïŒå°ååïŒã®å Žåã¯è»¢å€ãç°åã¯çºçããŸããã
ãŸãšã
æ¬èšäºã§ã¯ããã©ã³ã¹ã³ã¹ã¢ã¹ã®äŒç€ŸæŠèŠã颿¥ã®ãã€ã³ãã«ã€ããŠè§£èª¬ããŸããã
ãã©ã³ã¹ã³ã¹ã¢ã¹ã¯ãããžã¿ã«ããŒã±ãã£ã³ã°ã»ã³ãŒã«ã»ã³ã¿ãŒæ¥çã«å±ããäŒæ¥ã§ãåœå ã«7æ ç¹ãæµ·å€ã«1æ¯åºãããã¢ãŠããœãŒã·ã³ã°ãµãŒãã¹ãæäŸããŠããŸãã
äŒæ¥ã®äºæ¥ããŒãããŒãšããŠãã³ã¹ãã®æé©åãšå£²äžæ¡å€§ãã°ããŒãã«ãã€ç·åçã«æ¯æŽããŠããŸãã
ãã®ãããªèæ¯ãæã€ãã©ã³ã¹ã³ã¹ã¢ã¹ã§ã¯ããã客æ§ã®æºè¶³ã®å€§ãããæã ã®ååšäŸ¡å€ã®å€§ããã§ããã
ã²ãšãã²ãšãã®æé·ããã®å€§ãããšæªæ¥ãåµããããç念ãšããŠæ²ããŠããããã®ç²Ÿç¥ã«å ±æã§ãã人æãæ±ããŠããŸãã
ç¹ã«ããã©ã³ã¹ã³ã¹ã¢ã¹ã§ã¯çžæã®ç«å Žã«ç«ã£ãŠç©äºãèããããã人éåããæã€äººãã©ãããéèŠããŠããŸãã
ãŸããäŒæ¥ã®å©çã«è²¢ç®ããããšãã匷ãæå¿ãæã€äººæãè©äŸ¡ãããŸãã
ãšã³ããªãŒã·ãŒããæžãéã¯ããããã®äŸ¡å€èŠ³ã«æ²¿ã£ãå 容ãå¿æããããšãéèŠã§ãã
ãã®èšäºãããã©ã³ã¹ã³ã¹ã¢ã¹ã®å å®ã«äžæ©è¿ã¥ãããã®åèã«ãªãããšãé¡ã£ãŠããŸãã
äžäº¬ãå¿ãå°æ¹åŠçãªããžã§ãŒã«ãïŒ
ããªãã®ãã£ãªã¢ãå éããããã£ã³ã¹ïŒ
ç¡æã§å©çšã§ããå¿«é©ãªå宀ã·ã§ã¢ããŠã¹ã
æ±äº¬ãŸã§ã®äº€éè²»ãµããŒãä»ã
éŠéœåã®æ³šç®äŒæ¥ãžã®å°±æŽ»ãªããžã§ãŒã«ã
éŠéœåã®åŠçãªãã¹ã¿ãã£ãªïŒ
çæ³ã®ãã£ãªã¢ãå®çŸãžãšå°ãç¬¬äžæ©ïŒ
ããªãã«ããã¿ãªã®ãã£ãªã¢ã¢ããã€ã¶ãŒãéžã³ã
èªåã«ãããããåªè¯äŒæ¥ãã玹ä»
éŠéœåäŒæ¥ã®ESæ·»åãã颿¥å¯ŸçãŸã§ã就掻ãªãã¹ã¿ãã£ãª